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Direct MessagesDate/Time: Sun, 05 May 2024 01:58:24 +0000
Post From: Flatten and cancel
| [2014-03-13 20:39:57] |
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Is it possible to pay for remote assistance or pay to have Sierra Chart look at my trade log and possibly code? No. We do not have the resources to spend time on this. The best approach is for you to look over and understand the Trade Activity Log. Everything is right there including the current position at every order update. Everything you need to know is in that log. It has been designed to provide complete information for someone to analyze a trade order problem. And newer versions provide even more details.We are confident you can easily help yourself with this. And then if there is something you do not understand the Trade Activity Log, ask us about that one specific item as clearly as you can with as minimal information as is needed. We can help with a clear specific question about some item in the Trade Activity Log. If there is some mishandling of an order, then do these two things: Update Sierra Chart to see if that resolves the problem. Contact CTS about it for an explanation. Is that naive to do in some cases? What you are doing seems fine. We do not see a problem with that.Let us explain our perspective of this. You mentioned a problem with flattening your position and give us a lot of log files. The Trade Activity Log is the most important log. The others were not relevant other than to see you are running 997 from the main Message Log. Obviously we cannot take the time to go through all of the lines in the Trade Activity Log. So we search for a line that says "flatten". We then look to see what the current position quantity is. We see that after some order activity it goes to 0. We did point out one issue that we saw during that process. So at this point, we do not even see the problem that you are asking about to begin with. This is why it is best you analyze the log yourself, and then ask us a question about a specific item. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |