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Direct MessagesDate/Time: Sun, 05 May 2024 04:19:46 +0000
Post From: Flatten and cancel
| [2014-03-13 19:49:38] |
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One problem. We see you are using version 997. We do not provide support for 997 any longer. We had a look at the Trade Activity Log. The only thing unusual we saw was an order with internal order ID 797, when canceled went to a "pending open" status and then to a "filled" status but did not seem to generate an actual fill. We cannot tell definitively because you are only showing the order activity and not the "Fills". The order statuses is are provided by the CTS system. In any case, really you need to contact CTS and your broker about the particular issue. It is also hard for us to match up what you are describing in text here, to the Trade Activity Log. As we said we do not see anything really unusual other than what we described. This support request is outside the domain of our support. Please be aware of our policy about this here: https://www.sierrachart.com/index.php?l=doc/support.html#TradingSupport To be clear, we will not be providing further support as it is currently presented to us, on this particular issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-13 19:51:05
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