Support Board
Date/Time: Sat, 01 Nov 2025 19:40:50 +0000
Post From: unable to connect to trading service
| [2021-09-10 18:38:30] |
| John - SC Support - Posts: 42699 |
|
This is not something that you are doing. You need to let your broker know that you are continuing to get the same messages. In particular, send them this information: CTS FIX: (Recv) >> 8=FIX.4.29=13035=534=149=Phillip56=SierraChart50=T4FIX52=20210910-17:19:24.50158=User does not have permission to access this application10=016 | 2021-09-10 12:19:24.374
CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-09-10 12:19:24.374 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-09-10 12:19:24.374 * Something is still not right with your account on the CTS side of things. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |