Support Board

Date/Time: Mon, 06 May 2024 12:14:15 +0000

Post From: Market Depth Historical Data download problems

[2021-09-01 12:55:05] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31379
Your Message Log is showing that the data is being downloaded and the charts reloaded after the download is completed. It shows that you should have all the data from August 27, 2021 going forward. If you are missing data from that date onward, please attach an image showing the missing data. One thing we did notice is that you have a couple of charts in which you have the Trade and Current Quote Symbol set the same as the main symbol for the chart. There is no reason to have this. Check chart #s 2, 5, 7, and 17. Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing