Support Board

Date/Time: Mon, 06 May 2024 12:18:37 +0000

Post From: Market Depth Historical Data download problems

[2021-08-31 13:45:24] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31379
What is your setting for Global Settings >> Server Settings >> Max Historical Market Depth Days to Download set to? The default is 15. Make sure it is not 0 or 1 or some other small number. And double check to ensure that the setting for Support Downloading Historical Market Depth Data is set to Yes. If these are set properly, then we need to see your Message Log after you make the request for the historical market depth and after about 5 minutes. Follow these instructions to get us your log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing