Support Board
Date/Time: Sat, 28 Jun 2025 08:16:17 +0000
Post From: Data
| [2021-08-17 08:50:45] |
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The problem is you are not using the Denali Exchange Data Feed. You are receiving data from Rithmic. And we have heard the bid volume and ask volume are reversed on that. We have told them about this. Update Sierra Chart to the current version following these instructions: Software Download: Fast Update As long as you are connecting to a live Rithmic account this should resolve the problem. And then re-download the data. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 08:51:05
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