Support Board
Date/Time: Sun, 29 Jun 2025 05:04:53 +0000
Post From: Problème de téléchargement de l'historique
| [2021-08-09 07:26:57] |
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This is the problem: HD Request # 3 | Error downloading historical Intraday data for F.US.MESU21. Historical data logon error: Unsupported protocol version | 2021-08-07 03:34:20.400
We do not know why this is occurring and we cannot reproduce it and it does not make technical sense either why it is occurring. It is a problem that should really never occur.Is there anything unusual about the Internet connection that you are using? We want you to update to prerelease 2295 following these instructions to ensure that you are running the very same build that we are in testing: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-09 07:27:18
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