Support Board
Date/Time: Tue, 04 Nov 2025 23:39:46 +0000
Post From: cannot logon to cqg
| [2021-08-03 18:26:20] |
| John - SC Support - Posts: 42772 |
|
These are the messages you are getting from CQG: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect.
This is not our message, it comes from CQG. Therefore, they are stating that your Username or Password is incorrect. We recommend re-entering the information for the Username and Password on the File >> Data/Trade Service Settings window. If that does not work, then you will need to talk to your broker to get the credentials, or reset them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |