Login Page - Create Account

Support Board


Date/Time: Sun, 05 May 2024 22:46:19 +0000



Post From: DTC related issue when modifying a buy limit order

[2021-07-27 22:30:03]
Sierra_Chart Engineering - Posts: 14238
Make sure this is set to 1 in the in the DTC logon response:
OrderCancelReplaceSupported

However, what we do not understand is why this does not happen consistently with buy and sell orders, and why the side is changing. That is of major concern. But we do not really know all of the surrounding details.

Provide us the lines in the Trade Activity Log, when you have this problem with the order modification:
Trade Activity Log: Providing Trade Activity Log Data Lines to Support

We need to look at this and understand why there is an issue with the side and why there is not consistent behavior on both the buy/sell side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-27 22:30:43