Support Board
Date/Time: Mon, 30 Jun 2025 08:30:08 +0000
Post From: Estorno do valor disponivel em balanço.
| [2021-06-25 13:47:36] |
| John - SC Support - Posts: 40645 |
|
From Google Translate: Good evening!
I don't know why the website's automatic payment system is updating payments for services. Using the site for studies of platform indicators, I may have accidentally clicked on service renewal manually. I want you to reverse the current balance available value of $77.20. Have a question about another subject and I want to take the opportunity. Is there the possibility of order routing to MT4 or MT5? Thanks in advance... You can view your transaction history by selecting the link on the Account Control Panel for View Transaction Log and Payment Receipts. You can also access the information directly by selecting the following link and logging into the Sierra Chart website using the same Account Name and password that you use to login to the Sierra Chart software: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog The one service that we see that you may have accidentally selected is the option for 2 Additional Systems, which gives you the ability to run the Sierra Chart software on up to 5 computers at the same time. If this was a mistake, then please let us know and we will refund this for you. You currently have $77.20 in your Services Balance, which will be used to pay for upcoming fees. In particular, you have $20.80 due on July 1, 2021 to pay for the Denali Exchange Fees and then you will have $56.00 due on July 17, 2021 to pay for your Service Package 12 for one month. We can refund this to you, but there will be a $5.00 charge and you will just have to put the funds back in to continue to use Sierra Chart. Therefore, we recommend just leaving the funds as they are. But, it is your choice, so let us know for sure what you would like to do. In terms of order routing to MT4 or MT5, the answer is that this is not available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |