Support Board
Date/Time: Mon, 30 Jun 2025 12:16:05 +0000
Post From: not connecting
| [2021-06-17 20:10:53] |
| John - SC Support - Posts: 40645 |
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The Installer log is in the Installer window when you perform the update. From the log you sent us earlier, the Windows error was #5, as we quoted above, which is an "Access is Denied" error. Apart from what we referenced you to in the documentation, there is not much else we can do. You would need to figure out how your system is setup in order to allow the software to perform the update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |