Support Board
Date/Time: Mon, 30 Jun 2025 12:23:08 +0000
Post From: not connecting
| [2021-06-17 18:50:53] |
| John - SC Support - Posts: 40645 |
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Here is the problem from the log: Failed to create folder: C:\Users\User\Downloads\SierraChart2248\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Access is denied.
The user that you are running as when doing the installation does not have permission to write or create a folder in the above folder. Refer to the following: Software Download: Resolving 'Access is Denied' Errors For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |