Support Board

Date/Time: Mon, 29 Apr 2024 10:36:43 +0000

Post From: Delayed data lag

[2021-06-16 13:50:49] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
Also note that if you are not wanting Real-Time data from the Denali Exchange Data Feed, then you should not be on Package 10. You can change to package 3 and you will still have access to the delayed streaming data. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing