Support Board

Date/Time: Sat, 20 Apr 2024 00:40:03 +0000

Post From: MBO data errors

[2021-06-15 18:12:43] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
We have gone ahead and changed your package to Package 11 for 6 months. We do not issue or take credit when a change is made to a package. We just adjust the end date for your service based on whether you are changing from a higher to a lower priced package or vice versa. Therefore, in your case, your Service End Date changed from 2021-09-27 to 2021-10-19. Given the particular message you received regarding the MBO data already being subscribed to, we recommend opening your Chartbooks and selecting Edit >> Translate Symbols to Current Service. It sounds like you may have a mix of symbols in use and that could create an issue elsewhere for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing