Support Board

Date/Time: Thu, 25 Apr 2024 12:09:52 +0000

Post From: Delayed Data

[2021-06-11 16:08:49] Link To Thread - Link To Post [Go To First Post]
User610072 - Posts: 1
Hello! Yesterday i've bought "Service Package 11 - Advanced + Denali Data Feed" for a 6 months period with the intention that i would get REAL TIME DATA on my charts! but i still get DELAYED data on my charts (I use only ES and CL)! And i have a few questions: 1st Do i need to pay extra for real time data and why? Because i read here "https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php" that the "The Denali Exchange Data Feed provides real-time and historical data for the CME, CBOT, NYMEX, COMEX, and EUREX exchanges." 2nd What does actually the "Denali Exchange Data Feed" gives me? 3rd If i don't get REAL TIME DATA as stated above from DENALI EXCHANGE DATA FEED and i'm not happy with the service i purchased can i get it cancelled and refunded so i can buy "Sierra Chart with Advanced Features (Service Package 5)" ? 4th If i purchase "Sierra Chart with Advanced Features (Service Package 5)" will i still be able to look at historical charts, will i still be able to look at Depth of Market, Foot Print Charts etc.