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Post From: EUREX [FDAXM21] Delayed Data Frozen

[2021-05-24 09:30:21] Link To Thread - Link To Post [Go To First Post]
User113114 - Posts: 5
I have updated to the latest pre-release 2263, the delayed data time is correct 00:15:00 and the Trading DOM updates with price and market data, however my chart data is not updating (frozen). I have reloaded the chart, translated the symbol and restarted Sierra Chart. This is the message log: Software version: 2263 64-bit \| 2021-05-24 19:26:47.380 Primary Thread ID: 19044 \| 2021-05-24 19:26:47.380 Usage end date: 2021-06-08 \| 2021-05-24 19:26:47.380 Enabled for: Sierra Chart Historical Data Service. \| 2021-05-24 19:26:47.380 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-05-24 19:26:47.380 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-05-24 19:26:47.380 Enabled for exchange2: CME (Trading Account Required) \| 2021-05-24 19:26:47.380 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-05-24 19:26:47.380 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-05-24 19:26:47.380 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-05-24 19:26:47.380 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-05-24 19:26:47.380 Current selected Data/Trading service: Trading Evaluator - Delayed \| 2021-05-24 19:26:47.380 Custom symbol settings values: enabled \| 2021-05-24 19:26:47.380 Chart Update Interval: 500 \| 2021-05-24 19:26:47.380 Intraday Data Storage Time Unit: 0 \| 2021-05-24 19:26:47.380 Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) \| 2021-05-24 19:26:47.380 2021-05-24 09:26:47 Local computer time in UTC \| 2021-05-24 19:26:47.380 2021-05-24 19:26:47 Local computer time in SC Time Zone \| 2021-05-24 19:26:47.380 2021-05-24 09:22:59 Server time in UTC \| 2021-05-24 19:26:47.380 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-05-24 19:26:47.380 Program path: C:\SierraChart\ \| 2021-05-24 19:26:47.380 Data Files path: C:\SierraChart\Data\ \| 2021-05-24 19:26:47.380 OS Version Number: 10.0 \| 2021-05-24 19:26:47.381 Locale Setting: C \| 2021-05-24 19:26:47.381 DLLs: sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-05-24 19:26:47.381 Allowed protected custom studies: SST_FreeBundle \| 2021-05-24 19:26:47.381 Trading Evaluator - Delayed \| Connecting to the server tradesimulation1.sierracharts.com. Port 11095 \| 2021-05-24 19:26:51.533 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-05-24 19:26:51.533 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-05-24 19:26:51.533 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2021-05-24 19:26:51.533 Trading Evaluator - Delayed \| Network connection to server complete. \| 2021-05-24 19:26:51.832 Trading Evaluator - Delayed \| Starting socket receive thread. \| 2021-05-24 19:26:51.832 Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-05-24 19:26:51.832 Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS \| 2021-05-24 19:26:52.673 Trading Evaluator - Delayed \| Sending logon request message. \| 2021-05-24 19:26:52.673 Trading Evaluator - Delayed \| Received logon response. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Server Name: SC DTC Server. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading\|SymbolSettings=tradesimulation.dtctrading. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Trading is supported. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Order cancel and replace is supported. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| OCO Orders supported. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Bracket Orders supported. \| 2021-05-24 19:26:52.959 Trading Evaluator - Delayed \| Connected to server complete. \| 2021-05-24 19:26:52.959 Triggering next historical data download in queue. \| 2021-05-24 19:26:52.960 Triggering next historical data download in queue. \| 2021-05-24 19:26:52.960 Triggering next historical data download in queue. \| 2021-05-24 19:26:52.960 Triggering next historical data download in queue. \| 2021-05-24 19:26:52.960 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2021-05-24 19:26:52.960 No download requests in the queue to start downloads for. \| 2021-05-24 19:26:52.961 No download requests in the queue to start downloads for. \| 2021-05-24 19:26:52.961 No download requests in the queue to start downloads for. \| 2021-05-24 19:26:52.961 No download requests in the queue to start downloads for. \| 2021-05-24 19:26:52.961 Mapping FDXMM21 to FDXM202106_FUT_EUREX. Service code: eurex \| 2021-05-24 19:26:53.020 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FDXMM21 (FDXM202106_FUT_EUREX). ID: 1 Service code: eurex \| 2021-05-24 19:26:53.020 SC DTC Delayed Exchange Data \| Connecting to the server ds24.sierracharts.com. Port 10044 \| 2021-05-24 19:26:53.020 SC DTC Delayed Exchange Data \| Requesting security definition data for: FDXMM21 (FDXM202106_FUT_EUREX). ID: 1 \| 2021-05-24 19:26:53.020 Added historical Intraday data request for FDXMM21 to the queue. \| 2021-05-24 19:26:53.020 Intraday data recording state for symbol FDXMM21 is set to download 'Pending'. \| 2021-05-24 19:26:53.020 Triggering next historical data download in queue. \| 2021-05-24 19:26:53.020 DTC Client socket (2) \| Creating socket. \| 2021-05-24 19:26:53.020 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-05-24 19:26:53.020 DTC Client socket (2) \| Connecting to IP: 80.81.77.132. \| 2021-05-24 19:26:53.020 Delaying start of download for FDXMM21 \| 2021-05-24 19:26:53.029 Mapping FDAXM21 to FDAX202106_FUT_EUREX. Service code: eurex \| 2021-05-24 19:26:53.225 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FDAXM21 (FDAX202106_FUT_EUREX). ID: 2 Service code: eurex \| 2021-05-24 19:26:53.225 SC DTC Delayed Exchange Data \| Requesting security definition data for: FDAXM21 (FDAX202106_FUT_EUREX). ID: 2 \| 2021-05-24 19:26:53.225 Added historical Intraday data request for FDAXM21 to the queue. \| 2021-05-24 19:26:53.225 Intraday data recording state for symbol FDAXM21 is set to download 'Pending'. \| 2021-05-24 19:26:53.225 Triggering next historical data download in queue. \| 2021-05-24 19:26:53.225 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2021-05-24 19:26:53.359 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2021-05-24 19:26:53.359 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-05-24 19:26:53.359 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2021-05-24 19:26:53.698 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2021-05-24 19:26:53.698 SC DTC Delayed Exchange Data \| Received logon response. \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Successfully connected. \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FDAXM21 -> FDAX202106_FUT_EUREX \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FDXMM21 -> FDXM202106_FUT_EUREX \| 2021-05-24 19:26:54.246 SC DTC Delayed Exchange Data \| Received security definition for symbol FDAXM21 \| 2021-05-24 19:26:54.673 SC DTC Delayed Exchange Data \| Received security definition for symbol FDXMM21 \| 2021-05-24 19:26:54.673 Requesting market depth updates for: FDAXM21 if supported. \| 2021-05-24 19:26:57.957 Requesting market depth updates for: FDXMM21 if supported. \| 2021-05-24 19:26:57.957 SC DTC Delayed Exchange Data \| Clearing market depth for FDAXM21 \| 2021-05-24 19:26:58.386 SC DTC Delayed Exchange Data \| Clearing market depth for FDXMM21 \| 2021-05-24 19:26:58.387 HD Request # 12 \| Downloading Intraday chart data for FDXMM21 to the file FDXMM21.scid. Service: eurex \| 2021-05-24 19:26:59.345 HD Request # 12 \| Download start date-time: 2021-05-24 19:13:26.000000. File last date-time: 2021-05-24 19:13:26.952000 \| 2021-05-24 19:26:59.345 HD Request # 12 \| Using server: ds24.sierracharts.com port 10150 \| 2021-05-24 19:26:59.345 Socket (4) \| Creating socket. \| 2021-05-24 19:26:59.345 Socket (4) \| New receive buffer size: 5242880 \| 2021-05-24 19:26:59.345 Socket (4) \| Connecting to IP: 80.81.77.132. \| 2021-05-24 19:26:59.345 HD Request # 12 \| Setting DTC encoding to Binary VLS \| 2021-05-24 19:27:00.024 HD Request # 12 \| Sending historical data logon request message. \| 2021-05-24 19:27:00.024 HD Request # 12 \| Requesting Intraday data. Start date-time: 2021-05-24 19:13:26. Record interval: 0. Symbol: FDXM202106_FUT_EUREX \| 2021-05-24 19:27:00.474 HD Request # 12 \| Decompressing data. \| 2021-05-24 19:27:00.819 HD Request # 12 \| Receiving Intraday data for FDXMM21 starting at 2021-05-24 19:13:26.952000 \| 2021-05-24 19:27:00.819 Socket (4) \| CloseSocket call. \| 2021-05-24 19:27:00.819 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-05-24 19:27:00.819 Historical data download thread signaled to stop. \| 2021-05-24 19:27:00.819 HD Request # 12 \| Timestamp of first Intraday data file record written: 2021-05-24 19:13:53.211000 \| 2021-05-24 19:27:00.819 HD Request # 12 \| Received 73 records from 2021-05-24 19:13:26.952000 to 2021-05-24 19:16:58.885000 (3.5 minutes) and wrote 72 records for FDXMM21 \| 2021-05-24 19:27:00.820 HD Request # 12 \| Add time&sales data \| Remembered last file record date-time: 2021-05-24 09:16:58.885000 \| 2021-05-24 19:27:00.823 HD Request # 12 \| Completion time: 1s \| 2021-05-24 19:27:00.824 HD Request # 12 \| Intraday data download complete for FDXMM21. Unique request ID: 11 \| 2021-05-24 19:27:00.824 Removing historical data download ID 11. \| 2021-05-24 19:27:00.824 Real-time Intraday chart data file updates started for FDXMM21 \| 2021-05-24 19:27:00.824 Intraday chart data file opened for FDXMM21 \| 2021-05-24 19:27:00.824 HD Request # 12 \| Enabling Intraday chart updating for symbol. \| 2021-05-24 19:27:00.824 Triggering next historical data download in queue. \| 2021-05-24 19:27:00.824 HD Request # 13 \| Downloading Intraday chart data for FDAXM21 to the file FDAXM21.scid. Service: eurex \| 2021-05-24 19:27:00.824 HD Request # 13 \| Download start date-time: 2021-05-24 19:14:52.000000. File last date-time: 2021-05-24 19:14:52.904000 \| 2021-05-24 19:27:00.824 HD Request # 13 \| Using server: ds14.sierracharts.com port 10149 \| 2021-05-24 19:27:00.824 Socket (6) \| Creating socket. \| 2021-05-24 19:27:00.824 Socket (6) \| New receive buffer size: 5242880 \| 2021-05-24 19:27:00.824 Socket (6) \| Connecting to IP: 157.90.1.40. \| 2021-05-24 19:27:00.824 Socket (4) \| Socket gracefully closed by remote side. \| 2021-05-24 19:27:01.159 Socket (4) \| Closed. \| 2021-05-24 19:27:01.159 HD Request # 13 \| Setting DTC encoding to Binary VLS \| 2021-05-24 19:27:01.389 HD Request # 13 \| Sending historical data logon request message. \| 2021-05-24 19:27:01.389 HD Request # 13 \| Requesting Intraday data. Start date-time: 2021-05-24 19:14:52. Record interval: 0. Symbol: FDAX202106_FUT_EUREX \| 2021-05-24 19:27:01.787 HD Request # 13 \| Decompressing data. \| 2021-05-24 19:27:02.072 Socket (6) \| CloseSocket call. \| 2021-05-24 19:27:02.074 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2021-05-24 19:27:02.074 Historical data download thread signaled to stop. \| 2021-05-24 19:27:02.074 HD Request # 13 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXM21 \| 2021-05-24 19:27:02.074 HD Request # 13 \| Add time&sales data \| Remembered last file record date-time: 2021-05-24 09:14:52.904000 \| 2021-05-24 19:27:02.074 HD Request # 13 \| Completion time: 2s \| 2021-05-24 19:27:02.074 HD Request # 13 \| Intraday data download complete for FDAXM21. Unique request ID: 12 \| 2021-05-24 19:27:02.074 Removing historical data download ID 12. \| 2021-05-24 19:27:02.074 Real-time Intraday chart data file updates started for FDAXM21 \| 2021-05-24 19:27:02.074 Intraday chart data file opened for FDAXM21 \| 2021-05-24 19:27:02.074 HD Request # 13 \| Enabling Intraday chart updating for symbol. \| 2021-05-24 19:27:02.074 Triggering next historical data download in queue. \| 2021-05-24 19:27:02.074 No download requests in the queue to start downloads for. \| 2021-05-24 19:27:02.074 Socket (6) \| Socket gracefully closed by remote side. \| 2021-05-24 19:27:02.353 Socket (6) \| Closed. \| 2021-05-24 19:27:02.353 Opened cached Intraday file: C:\SierraChart\Data\FDXMM21.scid. Thread ID: 14292 \| 2021-05-24 19:27:03.046 Thank you for your help.