Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 03:37:08 +0000
Post From: EUREX [FDAXM21] Delayed Data Frozen
| [2021-05-24 08:27:26] |
| User113114 - Posts: 5 |
|
Hi, My EUREX FDAXM21 delayed data is frozen. I am using the Trading Evaluator - Delayed Data/Trade Service, and have ensure Translate Symbols to Current Service has been run on the symbol. Each time I disconnect and reconnect, historical data is updated, however there is no movement. I note that the Data Delay counts from 00:00:00 rather than 00:15:00. Here is my message log as per your providing a message log for support instructions: Software version: 2262 64-bit | 2021-05-24 18:23:04.957 Primary Thread ID: 11784 | 2021-05-24 18:23:04.957 Usage end date: 2021-06-08 | 2021-05-24 18:23:04.957 Enabled for: Sierra Chart Historical Data Service. | 2021-05-24 18:23:04.957 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-24 18:23:04.957 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-24 18:23:04.957 Enabled for exchange2: CME (Trading Account Required) | 2021-05-24 18:23:04.957 Enabled for exchange2: CBOT (Trading Account Required) | 2021-05-24 18:23:04.957 Enabled for exchange2: COMEX (Trading Account Required) | 2021-05-24 18:23:04.957 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-05-24 18:23:04.958 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-24 18:23:04.958 Current selected Data/Trading service: Trading Evaluator - Delayed | 2021-05-24 18:23:04.958 Custom symbol settings values: enabled | 2021-05-24 18:23:04.958 Chart Update Interval: 500 | 2021-05-24 18:23:04.958 Intraday Data Storage Time Unit: 0 | 2021-05-24 18:23:04.958 Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2021-05-24 18:23:04.958 2021-05-24 08:23:04 Local computer time in UTC | 2021-05-24 18:23:04.958 2021-05-24 18:23:04 Local computer time in SC Time Zone | 2021-05-24 18:23:04.958 2021-05-24 08:19:49 Server time in UTC | 2021-05-24 18:23:04.958 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-24 18:23:04.958 Program path: C:\SierraChart\ | 2021-05-24 18:23:04.958 Data Files path: C:\SierraChart\Data\ | 2021-05-24 18:23:04.958 OS Version Number: 10.0 | 2021-05-24 18:23:04.958 Locale Setting: C | 2021-05-24 18:23:04.958 DLLs: sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-24 18:23:04.958 Allowed protected custom studies: SST_FreeBundle | 2021-05-24 18:23:04.958 Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 | 2021-05-24 18:23:15.499 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-05-24 18:23:15.499 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-24 18:23:15.499 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-05-24 18:23:15.499 Trading Evaluator - Delayed | Network connection to server complete. | 2021-05-24 18:23:15.785 Trading Evaluator - Delayed | Starting socket receive thread. | 2021-05-24 18:23:15.785 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none | 2021-05-24 18:23:15.785 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-05-24 18:23:16.618 Trading Evaluator - Delayed | Sending logon request message. | 2021-05-24 18:23:16.618 Trading Evaluator - Delayed | Received logon response. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Trading is supported. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Order cancel and replace is supported. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | OCO Orders supported. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Bracket Orders supported. | 2021-05-24 18:23:17.359 Trading Evaluator - Delayed | Connected to server complete. | 2021-05-24 18:23:17.359 Triggering next historical data download in queue. | 2021-05-24 18:23:17.360 Triggering next historical data download in queue. | 2021-05-24 18:23:17.360 Triggering next historical data download in queue. | 2021-05-24 18:23:17.360 Triggering next historical data download in queue. | 2021-05-24 18:23:17.360 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-05-24 18:23:17.360 No download requests in the queue to start downloads for. | 2021-05-24 18:23:17.361 No download requests in the queue to start downloads for. | 2021-05-24 18:23:17.361 No download requests in the queue to start downloads for. | 2021-05-24 18:23:17.361 No download requests in the queue to start downloads for. | 2021-05-24 18:23:17.361 Mapping FDXMM21 to FDXM202106_FUT_EUREX. Service code: eurex | 2021-05-24 18:23:17.543 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FDXMM21 (FDXM202106_FUT_EUREX). ID: 1 Service code: eurex | 2021-05-24 18:23:17.543 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2021-05-24 18:23:17.543 SC DTC Delayed Exchange Data | Requesting security definition data for: FDXMM21 (FDXM202106_FUT_EUREX). ID: 1 | 2021-05-24 18:23:17.543 Added historical Intraday data request for FDXMM21 to the queue. | 2021-05-24 18:23:17.543 Intraday data recording state for symbol FDXMM21 is set to download 'Pending'. | 2021-05-24 18:23:17.543 Triggering next historical data download in queue. | 2021-05-24 18:23:17.543 DTC Client socket (3) | Creating socket. | 2021-05-24 18:23:17.543 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-05-24 18:23:17.543 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-24 18:23:17.543 Delaying start of download for FDXMM21 | 2021-05-24 18:23:17.551 Mapping FDAXM21 to FDAX202106_FUT_EUREX. Service code: eurex | 2021-05-24 18:23:17.723 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FDAXM21 (FDAX202106_FUT_EUREX). ID: 2 Service code: eurex | 2021-05-24 18:23:17.723 SC DTC Delayed Exchange Data | Requesting security definition data for: FDAXM21 (FDAX202106_FUT_EUREX). ID: 2 | 2021-05-24 18:23:17.723 Added historical Intraday data request for FDAXM21 to the queue. | 2021-05-24 18:23:17.723 Intraday data recording state for symbol FDAXM21 is set to download 'Pending'. | 2021-05-24 18:23:17.723 Triggering next historical data download in queue. | 2021-05-24 18:23:17.723 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-24 18:23:17.822 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-24 18:23:17.822 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-24 18:23:17.822 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-05-24 18:23:18.124 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-05-24 18:23:18.125 SC DTC Delayed Exchange Data | Received logon response. | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Successfully connected. | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FDAXM21 -> FDAX202106_FUT_EUREX | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FDXMM21 -> FDXM202106_FUT_EUREX | 2021-05-24 18:23:18.943 SC DTC Delayed Exchange Data | Real-time data for symbol FDAXM21 is currently unavailable. | 2021-05-24 18:23:19.316 SC DTC Delayed Exchange Data | Received security definition for symbol FDAXM21 | 2021-05-24 18:23:19.316 SC DTC Delayed Exchange Data | Real-time data for symbol FDXMM21 is currently unavailable. | 2021-05-24 18:23:19.316 SC DTC Delayed Exchange Data | Received security definition for symbol FDXMM21 | 2021-05-24 18:23:19.316 Requesting market depth updates for: FDAXM21 if supported. | 2021-05-24 18:23:22.349 Requesting market depth updates for: FDXMM21 if supported. | 2021-05-24 18:23:22.350 SC DTC Delayed Exchange Data | Clearing market depth for FDAXM21 | 2021-05-24 18:23:22.785 SC DTC Delayed Exchange Data | Clearing market depth for FDXMM21 | 2021-05-24 18:23:22.785 HD Request # 8 | Downloading Intraday chart data for FDXMM21 to the file FDXMM21.scid. Service: eurex | 2021-05-24 18:23:24.053 HD Request # 8 | Download start date-time: 2021-05-24 18:06:06.000000. File last date-time: 2021-05-24 18:06:06.466000 | 2021-05-24 18:23:24.053 HD Request # 8 | Using server: ds24.sierracharts.com port 10150 | 2021-05-24 18:23:24.053 Socket (4) | Creating socket. | 2021-05-24 18:23:24.053 Socket (4) | New receive buffer size: 5242880 | 2021-05-24 18:23:24.053 Socket (4) | Connecting to IP: 80.81.77.132. | 2021-05-24 18:23:24.053 HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-05-24 18:23:24.731 HD Request # 8 | Sending historical data logon request message. | 2021-05-24 18:23:24.731 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-05-24 18:06:06. Record interval: 0. Symbol: FDXM202106_FUT_EUREX | 2021-05-24 18:23:25.178 HD Request # 8 | Decompressing data. | 2021-05-24 18:23:25.518 HD Request # 8 | Receiving Intraday data for FDXMM21 starting at 2021-05-24 18:06:06.466000 | 2021-05-24 18:23:25.520 Socket (4) | CloseSocket call. | 2021-05-24 18:23:25.520 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-05-24 18:23:25.520 Historical data download thread signaled to stop. | 2021-05-24 18:23:25.520 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-05-24 18:06:26.542000 | 2021-05-24 18:23:25.520 HD Request # 8 | Received 198 records from 2021-05-24 18:06:06.466000 to 2021-05-24 18:13:21.252000 (7.2 minutes) and wrote 197 records for FDXMM21 | 2021-05-24 18:23:25.521 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-05-24 08:13:21.252000 | 2021-05-24 18:23:25.525 HD Request # 8 | Completion time: 1s | 2021-05-24 18:23:25.525 HD Request # 8 | Intraday data download complete for FDXMM21. Unique request ID: 7 | 2021-05-24 18:23:25.525 Removing historical data download ID 7. | 2021-05-24 18:23:25.525 Real-time Intraday chart data file updates started for FDXMM21 | 2021-05-24 18:23:25.525 Intraday chart data file opened for FDXMM21 | 2021-05-24 18:23:25.525 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-05-24 18:23:25.525 Triggering next historical data download in queue. | 2021-05-24 18:23:25.525 HD Request # 9 | Downloading Intraday chart data for FDAXM21 to the file FDAXM21.scid. Service: eurex | 2021-05-24 18:23:25.525 HD Request # 9 | Download start date-time: 2021-05-24 18:10:39.000000. File last date-time: 2021-05-24 18:10:39.859000 | 2021-05-24 18:23:25.525 HD Request # 9 | Using server: ds14.sierracharts.com port 10149 | 2021-05-24 18:23:25.525 Socket (5) | Creating socket. | 2021-05-24 18:23:25.526 Socket (5) | New receive buffer size: 5242880 | 2021-05-24 18:23:25.526 Socket (5) | Connecting to IP: 157.90.1.40. | 2021-05-24 18:23:25.526 Socket (4) | Socket gracefully closed by remote side. | 2021-05-24 18:23:25.855 Socket (4) | Closed. | 2021-05-24 18:23:25.855 HD Request # 9 | Setting DTC encoding to Binary VLS | 2021-05-24 18:23:26.084 HD Request # 9 | Sending historical data logon request message. | 2021-05-24 18:23:26.084 HD Request # 9 | Requesting Intraday data. Start date-time: 2021-05-24 18:10:39. Record interval: 0. Symbol: FDAX202106_FUT_EUREX | 2021-05-24 18:23:26.483 HD Request # 9 | Decompressing data. | 2021-05-24 18:23:26.763 Socket (5) | CloseSocket call. | 2021-05-24 18:23:26.763 Historical data download thread signaled to stop. | 2021-05-24 18:23:26.763 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-05-24 18:23:26.763 HD Request # 9 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXM21 | 2021-05-24 18:23:26.763 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-05-24 08:10:39.859000 | 2021-05-24 18:23:26.764 HD Request # 9 | Completion time: 1s | 2021-05-24 18:23:26.764 HD Request # 9 | Intraday data download complete for FDAXM21. Unique request ID: 8 | 2021-05-24 18:23:26.764 Removing historical data download ID 8. | 2021-05-24 18:23:26.764 Real-time Intraday chart data file updates started for FDAXM21 | 2021-05-24 18:23:26.764 Intraday chart data file opened for FDAXM21 | 2021-05-24 18:23:26.764 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-05-24 18:23:26.764 Triggering next historical data download in queue. | 2021-05-24 18:23:26.764 No download requests in the queue to start downloads for. | 2021-05-24 18:23:26.764 Socket (5) | Socket gracefully closed by remote side. | 2021-05-24 18:23:27.040 Socket (5) | Closed. | 2021-05-24 18:23:27.040 Thank you for your assistance. |