Support Board

Date/Time: Sun, 05 May 2024 08:26:59 +0000

Post From: Trade Activity Import disappears

[2021-05-14 22:01:48] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Yes, there is a time conversion. When you "Export" it converts the time to UTC. The "Import" then expects the UTC time and will make an adjustment to whatever times are seen in the imported file. But, even though that explains the time issue you are seeing, it does not explain the issue of the fills disappearing. We have tried a few different scenarios, but in every one, things work as expected where the imported data is left in the Trade Activity Log as expected as long as the Sub-Instance is Disconnected. Can you give us a copy of the file you are using to Import? Attach it to this thread using these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile There may be an issue with Fill Execution Service ID that may be causing the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing