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Post From: Data connection problem with TransAct / Infinity

[2021-05-14 16:12:41] Link To Thread - Link To Post [Go To First Post]
David Clarke - Posts: 23
In the past I accessed Sierra Charts through the broker TransAct / Infinity. They are still my broker and provider of trading data, but I am now a direct customer of Sierra Charts. I have just loaded Sierra Charts on to a lap-top. Following directions from the support team at TransAct / Infinity I have loaded a version called OldAT, but try as I may I cannot get the data feed to Connect. Can you please help with this? Created the DTC Protocol server. \| 2021-05-14 06:37:59.570 DTC Protocol Server listening on port 11099. \| 2021-05-14 06:37:59.571 Reading Internal Order ID file. \| 2021-05-14 06:37:59.571 Reading Trade Orders file. \| 2021-05-14 06:37:59.665 Reading Trade Positions file. \| 2021-05-14 06:37:59.671 Reading Trade Account Data files. \| 2021-05-14 06:37:59.677 UDPListener (1536). Port 22903 \| Listening on UDP port 22903. \| 2021-05-14 06:37:59.694 Software version: 2258 64-bit \| 2021-05-14 06:37:59.694 Primary Thread ID: 14276 \| 2021-05-14 06:37:59.694 Usage end date: 2021-07-01 \| 2021-05-14 06:37:59.694 Enabled for: Sierra Chart Historical Data Service. \| 2021-05-14 06:37:59.694 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-05-14 06:37:59.694 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-05-14 06:37:59.694 Current selected Data/Trading service: TransAct WS \| 2021-05-14 06:37:59.694 Custom symbol settings values: disabled \| 2021-05-14 06:37:59.694 Chart Update Interval: 40 \| 2021-05-14 06:37:59.694 Intraday Data Storage Time Unit: 0 \| 2021-05-14 06:37:59.694 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-05-14 06:37:59.694 2021-05-14 11:37:59 Local computer time in UTC \| 2021-05-14 06:37:59.694 2021-05-14 06:37:59 Local computer time in SC Time Zone \| 2021-05-14 06:37:59.694 2021-05-14 11:37:47 Server time in UTC \| 2021-05-14 06:37:59.694 Local computer UTC time and Server UTC time difference: 12 seconds. \| 2021-05-14 06:37:59.694 Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. \| 2021-05-14 06:37:59.694 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2021-05-14 06:37:59.694 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2021-05-14 06:37:59.694 OS Version Number: 10.0 \| 2021-05-14 06:37:59.694 Locale Setting: C \| 2021-05-14 06:37:59.694 DLLs: UserContributedStudies_64.dll \| 2021-05-14 06:37:59.694 Allowed protected custom studies: \| 2021-05-14 06:37:59.694 Created the DTC Protocol historical data server. \| 2021-05-14 06:37:59.708 HD Server Manager \| Listening on port 11098. \| 2021-05-14 06:37:59.709 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2021-05-14 06:37:59.709 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-05-14 06:37:59.730 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-05-14 06:37:59.794 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-05-14 06:37:59.794 Received 5 login tokens. \| 2021-05-14 06:37:59.895 Symbol settings MD5 received. Request ID: 1. \| 2021-05-14 06:37:59.997 Symbol settings are up-to-date for transact.trading. \| 2021-05-14 06:37:59.997 TransAct WS \| Trade Account not set. Unable to connect. \| 2021-05-14 06:38:06.054 * TransAct WS \| Trade Account not set. Unable to connect. \| 2021-05-14 06:39:08.771 * TransAct WS \| Trade Account not set. Unable to connect. \| 2021-05-14 06:44:59.520 * TransAct WS \| Trade Account not set. Unable to connect. \| 2021-05-14 06:45:13.011 *