Support Board

Date/Time: Sat, 04 May 2024 17:56:02 +0000

Post From: Can't log in

[2021-05-12 16:01:23] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
You put the funds into the wrong account. You have two accounts with us: - T* L L**** - TransAct_User_ls* You have logged into this Support Board with the T* L L****** account, which is the one in which you added the funds. But you are logging into your Sierra Chart software with the other account. Given the times on your accounts, we recommend logging into your Sierra Chart with the T* L L******** account going forward. This will resolve your issue. Just remember to continue to use this one account, do not use the other one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing