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Date/Time: Thu, 20 Jun 2024 17:42:29 +0000

Post From: Sierra Chart Does Not Recommend CQG (Various Reasons)

[2021-04-30 14:05:28]
Sierra Chart Engineering - Posts: 104368
Another CQG issue getting blamed on us:
Order limit cannot cancel

Although what the cause of the problem is, is unknown at this time. We would have to see the Trade Activity Log, which was not provided, and even then we would not necessarily know for sure.

The idea that somehow there is some problem in Sierra Chart, that was the cause of the issue is flat-out false.

We would have to see the Trade Activity Log for more information but they did not provide that.

I really hope you can give me a gesture of goodwill for the amount of this loss which is $81 in reimbursement to make me want to trade on Sierra.
So now they want us to pay for for their loss, to get them to continue to use Sierra Chart. Completely ridiculous, never going to happen.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-04-30 14:06:55