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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:25:34 +0000
Post From: Order limit cannot cancel
| [2021-04-30 12:36:14] |
| User168877 - Posts: 2 |
|
I have already contacted my broker and it's not his fault. He received the orders and they were carried out. My broker refers me to you to find out what happened: "Hi, You can provide your SC logs to them so they could go through what could have happened. If they need anything from me I'll be happy to provide. Best regards, Dale ". This is also not a problem on CQG's part since the flows were working great and I got executed. It's not an internet connection problem either because I have an excellent internet connection and I have never had a flow cut (I have the proof in video). As you say, Sierra Chart is just a front end for CQG and the source of this problem is indeed Sierra Chart not showing me my executed orders and not letting me be able to remove them. In addition, I can no longer connect to Sierra Chart as I stopped trading on this platform following this problem. So I can not follow the process indicated in the link you sent me for you to look at this further. I hope you make the effort to fully understand what happened and have the humility to kindly accept that this is indeed Sierra Chart's fault. In that case, I really hope you can give me a gesture of goodwill for the amount of this loss which is $81 in reimbursement to make me want to trade on Sierra. I invite you to contact AMP which is my broker so that you can better understand this problem and thus better solve it. |