Support Board

Date/Time: Sat, 20 Apr 2024 00:25:35 +0000

Post From: Order limit cannot cancel

[2021-04-23 21:54:02] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker about this. This is between you and your broker. We see you are using CQG. Maybe there was some issue there. We do not know. In your case, Sierra Chart is just a front end for CQG. Based on your description it does not sound as though this was an issue on the Sierra Chart side. There also could have been a network connectivity issue. This is another reasonable explanation. There really is next to 0% chance this was an issue on the Sierra Chart side. If you want us to look at this further, you need to go through the procedure here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-23 21:54:29