Support Board

Date/Time: Thu, 25 Apr 2024 21:54:22 +0000

Post From: Order limit cannot cancel

[2021-04-23 17:21:59] Link To Thread - Link To Post [Go To First Post]
florianbrender - Posts: 1
Wednesday 21st April 2021 I put 2 limit orders and I wanted them removed but it was impossible ! (I have the video as proof) The market crossed my orders but the Sierra DOM does not show me the execution of orders. Even worse, after 1min my limit orders are removed! Then 5min later, the DOM shows me that I am executed on these 2 orders and I had to cut them with a loss ! I hope you can do me a commercial gesture by refunding me the $ 81 loss in view of the Sierra platform problem please? I have all the proofs so needed. Thanks