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Direct MessagesDate/Time: Mon, 29 Apr 2024 07:56:43 +0000
Post From: Denali Trial over... cannot seem to update account.
| [2021-04-13 12:55:22] |
| BenjaminR - Posts: 168 |
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John: You wrote: "therefore the cost difference between Package 11 and Package 5 has to be accounted for in that time". When I renewed, I selected Package 11, for the Denali trial of 1 month. I searched the support forums on how to end it, & found I should just simply switch packages at the end of the month. Easy enough, so I did just that on February 28th: I changed my account plan back to Package 5. This was a Sunday night, & per my initial message, posted below- it did NOT update the usage time- it seemed I could not switch back. I sent in a support ticked on the very next business day, Monday, March 1st that read: "I tried out the Denali Exchange Data service for February... I have tried to reset/update my account to the Service Package 5 - Advanced... I don't want the Denali data, just the trial. I can't seem to figure out how to do it, but I tried to select my former plan from reading other support ticket; however, I don't see that it's updated or dropped the Denali Data." So it doesn't follow there needs to be any accounting for Denali data for me, as I did not use it in March, I definitely switched my plan to #5 on the 28th, & I did not use the Denali data after that. If you want to doubt me, please check your logs. My contention is, that in good faith, I ended the trial appropriately, & sent in a ticket, because there was no indication that this occurred when I followed the appropriate, simple, & correct steps for doing so. My only recourse was to alert Engineering, which I did. Why am I being docked for it? I don't mean to quibble over a small amount, but I am one who will quibble over something that's not right. Lastly, I do appreciate that dealing with this takes some time & energy, & I do thank you- I'm sorry for the hassle; however, in respect for fair dealings, one of our core values is: "Do what it takes to make it right". I am sorry there has been confusion about the correct end date, & that I did not immediately go & double check the first correction until just a few days ago when I actually went to see about subscribing to the Denali data at this time, as I have been considering it. Thank you. Date Time Of Last Edit: 2021-04-13 12:58:17
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