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Date/Time: Fri, 03 May 2024 06:51:26 +0000



Post From: full use of Sierra Chart remaining

[2021-04-09 14:57:04]
User300829 - Posts: 7
I received this message from Sierra that says: Notice: 4 days of full use of Sierra Chart remaining. To continue full use the software and services, purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu.

The thing is that I purchased the use of the tool

Date-Time: 2021-03-15 22:51:55 UTC
Account Name: AC135199
Name: Maria Lourdes Aguirre
Amount Paid: 125.00 USD
Payment Processor: Stripe
Transaction/Order ID: cs_live_a1ObdwW1OpGDKZVnhD7HIMCuHmd8B2p3HAu2fbeaAG8lrdi3C5vcfeysxQ
Statement Descriptor: Sierra Chart


I don't know if I have to do all the instructions below.
It is necessary to complete the agreement for the Delayed Exchange Data Feed to continue to have access to it beyond July 31, 2020. Click on this link to complete the agreement. It is necessary to complete this agreement to gain access to this delayed streaming data feed which includes delayed streaming data for the CME Group futures. Unless you have a source for real-time streaming data from either the Denali Exchange Data Feed or from an external trading service providing real-time CME Group data, you will no longer have streaming data for CME Group futures within Sierra Chart.
Your usage time will automatically renew in 1 day (2021-04-10). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-04-10.

Thanks for your help