Support Board
Date/Time: Fri, 04 Jul 2025 09:33:24 +0000
Post From: Error Connecting to Data or Trading Service from Sierra Chart
| [2021-03-31 18:57:22] |
| John - SC Support - Posts: 40745 |
|
We see the payment that you are referencing above. Those funds are in your account as part of your Services Balance. But, what happened was that you had not selected a package for your account before your trial ended, so when the trial did end (on February 27, 2021), your account expired rather than automatically renewing. Therefore, those funds are still available. You just need to select a Service Package from the following link and the cost for that package will be taken out of your Services Balance: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices For more information on renewing services, refer to the following: Sierra Chart Purchase and License Information: Renewing Access For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |