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Post From: Unable to connect to data feed

[2021-03-09 12:14:51] Link To Thread - Link To Post [Go To First Post]
User937524 - Posts: 8
My TransAct Futures account was reactivated yesterday. The DOM price ladder loaded and worked properly. However, the Sierra Charts would not connect to the data feed. I worked with TransAct personnel to fix the problem but unsuccessfully so far. I had a SC Level 5 service package which I changed to Level 3, but still unable to connect. I will paste the message log here:Reading Internal Order ID file. \| 2021-03-09 07:02:44.005 Reading Trade Orders file. \| 2021-03-09 07:02:44.087 Reading Trade Positions file. \| 2021-03-09 07:02:44.088 Reading Trade Account Data files. \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 Subscribing to symbol for symbol alert: YMH1 \| 2021-03-09 07:02:44.088 UDPListener (1496). Port 22903 \| Listening on UDP port 22903. \| 2021-03-09 07:02:44.106 Software version: 2237 64-bit \| 2021-03-09 07:02:44.107 Primary Thread ID: 5296 \| 2021-03-09 07:02:44.107 Usage end date: 2021-03-23 \| 2021-03-09 07:02:44.107 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2021-03-09 07:02:44.107 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2021-03-09 07:02:44.107 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-09 07:02:44.107 Current selected Data/Trading service: TransAct WS \| 2021-03-09 07:02:44.107 Custom symbol settings values: disabled \| 2021-03-09 07:02:44.107 Chart Update Interval: 40 \| 2021-03-09 07:02:44.107 Intraday Data Storage Time Unit: 0 \| 2021-03-09 07:02:44.107 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-03-09 07:02:44.107 2021-03-09 12:02:44 Local computer time in UTC \| 2021-03-09 07:02:44.107 2021-03-09 07:02:44 Local computer time in SC Time Zone \| 2021-03-09 07:02:44.107 2021-03-09 12:02:40 Server time in UTC \| 2021-03-09 07:02:44.107 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2021-03-09 07:02:44.107 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2021-03-09 07:02:44.107 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2021-03-09 07:02:44.107 OS Version Number: 10.0 \| 2021-03-09 07:02:44.107 Locale Setting: C \| 2021-03-09 07:02:44.107 DLLs: UserContributedStudies_64.dll \| 2021-03-09 07:02:44.107 Allowed protected custom studies: \| 2021-03-09 07:02:44.107 DTC Protocol Server feature not enabled for Sierra Chart account. \| 2021-03-09 07:02:44.107 Created the DTC Protocol historical data server. \| 2021-03-09 07:02:44.107 HD Server Manager \| Listening on port 11098 \| 2021-03-09 07:02:44.108 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2021-03-09 07:02:44.108 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-09 07:02:44.125 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-09 07:02:44.275 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-09 07:02:44.275 Received 5 login tokens. \| 2021-03-09 07:02:44.652 Symbol settings MD5 received. Request ID: 1. \| 2021-03-09 07:02:44.751 Symbol settings are up-to-date for transact.trading. \| 2021-03-09 07:02:44.751 Files to Open on Startup \| Opening file: RATIO.Cht \| 2021-03-09 07:02:48.747 YMH1 20 Sec #1 \| Reloading chart. \| 2021-03-09 07:02:48.760 ESH1 20 Sec #2 \| Reloading chart. \| 2021-03-09 07:02:48.781 YMH1 20 Sec #3 \| Reloading chart. \| 2021-03-09 07:02:48.788 ESH1 20 Sec #4 \| Reloading chart. \| 2021-03-09 07:02:48.794 ESH1 20 Sec #5 \| Reloading chart. \| 2021-03-09 07:02:48.802 TICK-SP 1 Min #6 \| Reloading chart. \| 2021-03-09 07:02:48.808 NISS-SP 20 Sec #7 \| Reloading chart. \| 2021-03-09 07:02:48.814 ESH1 20 Sec #4 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid \| 2021-03-09 07:02:48.851 ESH1 20 Sec #2 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid \| 2021-03-09 07:02:48.859 YMH1 20 Sec #1 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 18:01:40. Next Bar Date Time: 2021-02-10 18:00:00. Filename: YMH1.scid \| 2021-03-09 07:02:48.859 YMH1 20 Sec #3 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 18:01:40. Next Bar Date Time: 2021-02-10 18:00:00. Filename: YMH1.scid \| 2021-03-09 07:02:48.893 ESH1 20 Sec #5 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-08 09:29:40. Next Bar Date Time: 2021-02-08 09:27:00. Filename: ESH1.scid \| 2021-03-09 07:02:48.903 Starting DelayedDownloadMonitoringTimer \| 2021-03-09 07:02:49.571 Starting HDTimeoutTimer \| 2021-03-09 07:02:49.571 Historical data service client indicated that downloads are not enabled. Symbol: YMH1. Data Type: Intraday data \| 2021-03-09 07:02:49.571 Historical data download ID 1 not found when removing ID from outstanding request set. \| 2021-03-09 07:02:49.571 Historical data service client indicated that downloads are not enabled. Symbol: ESH1. Data Type: Intraday data \| 2021-03-09 07:02:49.572 Historical data download ID 2 not found when removing ID from outstanding request set. \| 2021-03-09 07:02:49.572 Historical data service client indicated that downloads are not enabled. Symbol: TICK-SP. Data Type: Intraday data \| 2021-03-09 07:02:49.573 Historical data download ID 3 not found when removing ID from outstanding request set. \| 2021-03-09 07:02:49.573 Historical data service client indicated that downloads are not enabled. Symbol: NISS-SP. Data Type: Intraday data \| 2021-03-09 07:02:49.605 Historical data download ID 4 not found when removing ID from outstanding request set. \| 2021-03-09 07:02:49.605 YMH1 20 Sec #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-03-09 07:02:50.236 ESH1 20 Sec #2 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid \| 2021-03-09 07:02:50.475 ESH1 20 Sec #4 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid \| 2021-03-09 07:02:50.491 Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2021-03-09 07:02:50.822 ESH1 20 Sec #5 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-17 15:24:40. Next Bar Date Time: 2021-02-17 15:22:40. Filename: ESH1.scid \| 2021-03-09 07:02:50.918 Chart #2 has tagged chart #1 for full recalculation. Chartbook: RATIO.Cht \| 2021-03-09 07:02:55.011 ESH1 20 Sec #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-03-09 07:02:55.481 + Loading additional symbol data. \| 2021-03-09 07:02:57.245 YMH1 20 Sec #1 \| Performing a full recalculation because it has been tagged. Chartbook: RATIO.Cht \| 2021-03-09 07:02:57.648 Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2021-03-09 07:11:29.102 I appreciate your help in correcting this problem.