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Date/Time: Fri, 03 Dec 2021 16:32:45 +0000



Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker

[2021-03-08 15:06:04]
Sierra_Chart Engineering - Posts: 2140
If there are cases where you have been billed for Sierra Chart on your trading account any time since 2010 until February 2021, but you did not login to Sierra Chart or were using Sierra Chart during that month, we want to hear about it.

Let us know on this Support Board.

Also no one has given us a thank you for post #1. Not a problem, however billing through brokers for Sierra Chart has proven to be a major mistake and it is not something we should have allowed to start. And continue this long. It is much better off, that you are in control and paying standard prices. The reason standard prices are important, is that there are no restrictions with Sierra Chart and everything functions the same and there are no questions in regards to this, and there is an equitable cost across the user base.

And it allows us to offer more functionality like the enhanced data feeds (Denali) at a lower price which we have done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2021-03-08 17:19:51