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Date/Time: Sun, 05 May 2024 16:29:08 +0000

How to Post a Message for Support

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[2021-03-04 17:17:29] Link To Thread - Link To Post [Go To First Post]
User197066 - Posts: 5
Hi, I have this problem. I can't retrive symbols: Reading Internal Order ID file. \| 2021-03-04 18:12:49.806 Reading Trade Orders file. \| 2021-03-04 18:12:50.250 Reading Trade Positions file. \| 2021-03-04 18:12:50.252 Reading Trade Account Data files. \| 2021-03-04 18:12:50.255 UDPListener (1592). Port 22904 \| Listening on UDP port 22904. \| 2021-03-04 18:12:50.411 Software version: 2235 64-bit \| 2021-03-04 18:12:50.411 Primary Thread ID: 5016 \| 2021-03-04 18:12:50.411 Usage end date: 2021-03-18 \| 2021-03-04 18:12:50.411 Enabled for: Advanced Features 2. \| 2021-03-04 18:12:50.411 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-04 18:12:50.411 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-03-04 18:12:50.411 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-04 18:12:50.411 Current selected Data/Trading service: CQG WebAPI \| 2021-03-04 18:12:50.411 Custom symbol settings values: enabled \| 2021-03-04 18:12:50.411 Chart Update Interval: 500 \| 2021-03-04 18:12:50.411 Intraday Data Storage Time Unit: 1 \| 2021-03-04 18:12:50.411 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-03-04 18:12:50.411 2021-03-04 17:12:50 Local computer time in UTC \| 2021-03-04 18:12:50.411 2021-03-04 18:12:50 Local computer time in SC Time Zone \| 2021-03-04 18:12:50.411 2021-03-04 17:12:48 Server time in UTC \| 2021-03-04 18:12:50.411 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-03-04 18:12:50.411 Program path: C:\SierraChart\ \| 2021-03-04 18:12:50.411 Data Files path: C:\SierraChart\Data\ \| 2021-03-04 18:12:50.411 OS Version Number: 10.0 \| 2021-03-04 18:12:50.412 Locale Setting: C \| 2021-03-04 18:12:50.412 DLLs: UserContributedStudies_64.dll \| 2021-03-04 18:12:50.412 Allowed protected custom studies: \| 2021-03-04 18:12:50.412 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-03-04 18:12:50.469 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-04 18:12:50.622 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-04 18:12:50.684 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-04 18:12:50.684 Received 5 login tokens. \| 2021-03-04 18:12:50.848 Symbol settings MD5 received. Request ID: 1. \| 2021-03-04 18:12:50.999 Symbol settings are up-to-date for cqg. \| 2021-03-04 18:12:50.999 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-03-04 18:12:56.923 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-03-04 18:12:56.923 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-04 18:12:57.092 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-03-04 18:12:57.093 CQG WebSocket socket (1) \| Connecting to IP: 195.166.124.165. \| 2021-03-04 18:12:57.093 CQG WebSocket \| Opening WebSocket. \| 2021-03-04 18:12:57.163 CQG WebSocket \| Sending WebSocket handshake. \| 2021-03-04 18:12:57.163 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-03-04 18:12:57.396 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-03-04 18:12:57.396 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 5QlAP2koHSk3KCWmdtfEjFGsWuM= \| 2021-03-04 18:12:57.396 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-03-04 18:12:57.396 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-03-04 18:12:57.396 CQG WebSocket \| Server header \| \| 2021-03-04 18:12:57.396 CQG WebSocket \| Web socket state is now open. \| 2021-03-04 18:12:57.396 CQG WebAPI \| WebSocket connected. \| 2021-03-04 18:12:57.396 CQG WebAPI \| Sending market data logon message. \| 2021-03-04 18:12:57.397 CQG WebAPI \| Base Time: 2021-02-28T20:29:00. 2021-02-28 20:29:00 \| 2021-03-04 18:12:58.101 CQG WebAPI \| Logon successful. Session Token = p3hf6TUN9ec4B6x8YqpMfvglF2JkAUdVbslIfkJ6ju0Rivk6fak2eoTcURBeiKFD2kNHK+yCGxM \| 2021-03-04 18:12:58.101 CQG WebAPI \| Connected to server complete. \| 2021-03-04 18:12:58.101 Triggering next historical data download in queue. \| 2021-03-04 18:12:58.101 Triggering next historical data download in queue. \| 2021-03-04 18:12:58.101 Triggering next historical data download in queue. \| 2021-03-04 18:12:58.101 Triggering next historical data download in queue. \| 2021-03-04 18:12:58.101 Updated verified funded futures trading account ending date to: 2021-04-03 17:12:58 \| 2021-03-04 18:12:58.114 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-03-04 18:12:58.114 No download requests in the queue to start downloads for. \| 2021-03-04 18:12:58.115 No download requests in the queue to start downloads for. \| 2021-03-04 18:12:58.115 No download requests in the queue to start downloads for. \| 2021-03-04 18:12:58.117 No download requests in the queue to start downloads for. \| 2021-03-04 18:12:58.117 CQG WebAPI \| Brokerage name: AMP. Account Name: 86971 \| 2021-03-04 18:12:58.226 CQG WebAPI \| Sending collateral subscribe request. \| 2021-03-04 18:12:58.226 CQG WebAPI \| Sending positions subscribe request. RequestID: 771501 \| 2021-03-04 18:13:03.110 CQG WebAPI \| Sending orders subscribe request. RequestID: 771502 \| 2021-03-04 18:13:03.111 F.US.EPH21 Daily #1 \| Reloading chart. \| 2021-03-04 18:14:07.562 Starting DelayedDownloadMonitoringTimer \| 2021-03-04 18:14:08.053 Starting HDTimeoutTimer \| 2021-03-04 18:14:08.053 Added historical Daily data request for F.US.EPH21 to the queue. \| 2021-03-04 18:14:08.053 Triggering next historical data download in queue. \| 2021-03-04 18:14:08.053 CQG WebAPI \| Starting real-time market data updates for: F.US.EPH21. ID: 1 Service code: cqg \| 2021-03-04 18:14:08.054 CQG WebAPI \| Sending symbol resolution request for F.US.EPH21. ID: 771503 \| 2021-03-04 18:14:08.054 CQG WebAPI \| Requesting security definition data for: F.US.EPH21. ID: 1 \| 2021-03-04 18:14:08.054 HD Request # 1 \| Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-02. Service: cqg \| 2021-03-04 18:14:08.086 HD Request # 1 \| Requesting historical Daily data for ESH21 starting at 2021-03-01. SC External HD service. \| 2021-03-04 18:14:08.087 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPH21. Search Symbol: F.US.EPH21. Request ID: 771503. Contract ID: 1. \| 2021-03-04 18:14:08.133 CQG WebAPI \| Requesting market data for F.US.EPH21 \| 2021-03-04 18:14:08.133 CQG WebAPI \| Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:08.277 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:08.277 HD Request # 1 \| Receiving historical Daily data for F.US.EPH21 starting at 2021-03-02 \| 2021-03-04 18:14:09.060 HD Request # 1 \| Writing historical Daily data to the file F.US.EPH21.dly \| 2021-03-04 18:14:09.061 HD Request # 1 \| Bytes received: 240 \| 2021-03-04 18:14:09.074 HD Request # 1 \| Received 4 records from 2021-03-02 00:00:00 to 2021-03-04 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH21 \| 2021-03-04 18:14:09.074 HD Request # 1 \| Completion time: 1s \| 2021-03-04 18:14:09.099 HD Request # 1 \| Daily data download complete for F.US.EPH21. Unique request ID: 1 \| 2021-03-04 18:14:09.099 Removing historical data download ID 1. \| 2021-03-04 18:14:09.099 Triggering next historical data download in queue. \| 2021-03-04 18:14:09.099 No download requests in the queue to start downloads for. \| 2021-03-04 18:14:09.100 F.US.EPH21 Daily #1 \| Reloading chart. \| 2021-03-04 18:14:09.566 F.US.EPH21 1 Min #2 \| Reloading chart. \| 2021-03-04 18:14:18.943 F.US.EPH21 1 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid \| 2021-03-04 18:14:18.981 CQG WebAPI \| Using primary service for historical data for F.US.EPH21 \| 2021-03-04 18:14:19.432 Starting DelayedDownloadMonitoringTimer \| 2021-03-04 18:14:19.432 Starting HDTimeoutTimer \| 2021-03-04 18:14:19.432 Added historical Intraday data request for F.US.EPH21 to the queue. \| 2021-03-04 18:14:19.432 Intraday data recording state for symbol F.US.EPH21 is set to download 'Pending'. \| 2021-03-04 18:14:19.432 Triggering next historical data download in queue. \| 2021-03-04 18:14:19.432 HD Request # 2 \| Downloading Intraday chart data for F.US.EPH21 to the file F.US.EPH21.scid. Service: cqg \| 2021-03-04 18:14:19.437 HD Request # 2 \| Performing multistage download. Downloading Minute data first. \| 2021-03-04 18:14:19.438 HD Request # 2 \| Download start date-time: 2020-08-30 19:14:19.000000. File last date-time: 00:00:00.000000 \| 2021-03-04 18:14:19.438 HD Request # 2 \| Disabling Intraday chart updating for symbol. \| 2021-03-04 18:14:19.438 HD Request # 2 \| Requesting historical Minute data. \| 2021-03-04 18:14:19.438 HD Request # 2 \| Error downloading historical Intraday data for F.US.EPH21. End Of Day data is not allowed for given data type. \| 2021-03-04 18:14:19.561 HD Request # 2 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPH21 \| 2021-03-04 18:14:19.562 HD Request # 2 \| Completion time: 0s \| 2021-03-04 18:14:19.562 HD Request # 2 \| Intraday data download complete for F.US.EPH21. Unique request ID: 2 \| 2021-03-04 18:14:19.562 Added historical Intraday data request for F.US.EPH21 to the queue. \| 2021-03-04 18:14:19.562 Triggering next historical data download in queue. \| 2021-03-04 18:14:19.562 HD Request # 3 \| Downloading Intraday chart data for F.US.EPH21 to the file F.US.EPH21.scid. Service: cqg \| 2021-03-04 18:14:19.562 HD Request # 3 \| Rounding start date-time down to the minute: 2020-08-30 19:14:00.000 \| 2021-03-04 18:14:19.563 HD Request # 3 \| Download start date-time: 2020-08-30 19:14:00.000000. File last date-time: 00:00:00.000000 \| 2021-03-04 18:14:19.563 HD Request # 3 \| Requesting historical Tick data. \| 2021-03-04 18:14:19.563 HD Request # 3 \| Error downloading historical Intraday data for F.US.EPH21. End Of Day data is not allowed for given data type. Result=103. Num Quotes=0 \| 2021-03-04 18:14:19.687 HD Request # 3 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPH21 \| 2021-03-04 18:14:19.688 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 00:00:00.000000 \| 2021-03-04 18:14:19.689 HD Request # 3 \| Completion time: 0s \| 2021-03-04 18:14:19.689 HD Request # 3 \| Intraday data download complete for F.US.EPH21. Unique request ID: 2 \| 2021-03-04 18:14:19.689 Removing historical data download ID 2. \| 2021-03-04 18:14:19.689 Real-time Intraday chart data file updates started for F.US.EPH21 \| 2021-03-04 18:14:19.689 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH21.scid. Thread ID: 5016 \| 2021-03-04 18:14:19.690 Intraday chart data file opened for F.US.EPH21 \| 2021-03-04 18:14:19.690 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-03-04 18:14:19.690 Triggering next historical data download in queue. \| 2021-03-04 18:14:19.690 No download requests in the queue to start downloads for. \| 2021-03-04 18:14:19.690 F.US.EPH21 #3 \| Reloading chart. \| 2021-03-04 18:14:41.288 F.US.EPH21 #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-03-04 18:14:41.289 Requesting market depth updates for: F.US.EPH21 if supported. \| 2021-03-04 18:14:43.123 CQG WebAPI \| Requesting market data including full depth for F.US.EPH21 \| 2021-03-04 18:14:43.123 CQG WebAPI \| Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:43.252 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:43.252 Unsubscribed from market depth data for F.US.EPH21 \| 2021-03-04 18:14:53.155 CQG WebAPI \| Requesting market data for F.US.EPH21 \| 2021-03-04 18:14:53.155 CQG WebAPI \| Market data subscription for F.US.EPH21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:53.283 Symbol Error - F.US.EPH21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. \| 2021-03-04 18:14:53.283