Support Board
Date/Time: Wed, 30 Apr 2025 20:25:18 +0000
Post From: I have an open position and my platform just frooze
| [2013-04-23 07:07:19] |
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We recommend reconnecting to the server by selecting File >> Disconnect and then File >>Connect to Data Feed. After this go to Trade >> Trade Orders and Positions. You can see all of your current working orders on the Orders tab and your Positions on the Positions tab. You can select one of the positions and press Flatten to flatten it. assuming that server is reporting the correct position quantity. You should always be careful of that. If the orders are getting rejected, we do not know what to do. Your broker should be available for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |