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Date/Time: Thu, 17 Jun 2021 16:29:36 +0000



Post From: TT Based Order Routing Service: TT Interruption

[2021-02-16 15:43:31]
Sierra Chart Engineering - Posts: 96589 | Ending Date: 2022-04-10
In a situation like this we recommend disabling this option:
https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#HoldMarketOrderUntilPendingCancelOrdersConfirmed

Now whether this is is something that would help or not , we do not know but there was a ticket, that had some information that seem, although unverified, that the market order to flatten the position was being held because there was no notification of the pending cancel orders being canceled, from TT.

We want to make it clear that this option is off by default.

And we also remember 2 to 3 weeks ago ago this one user who was complaining about this option not being on by default. And we said it is not on by default because it is not regarded as a safe option to be using sometimes (primarily in relation to Interactive Brokers). It is an option to workaround risk management but if the remote server , in this case TT, is not acknowledging the canceling of orders, then the market order to flatten the position just continues to be held.

Although we want to make it clear, that if TT is not able to route orders to the exchange, then a market order is not going to get processed either.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-02-16 15:45:14