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Date/Time: Thu, 17 Jun 2021 17:08:33 +0000



Post From: TT Based Order Routing Service: TT Interruption

[2021-02-16 15:19:47]
Sierra Chart Engineering - Posts: 96589 | Ending Date: 2022-04-10
If you are unable to submit an order or cancel an order or modify an order with the Sierra Chart / TT (Trading Technologies) based order routing service, contact your broker in regards to this.

This is strictly a TT issue. This is not within the control of Sierra Chart.

AMP is recommending do not place any new orders:
https://support.ampglobal.com/hc/en-us/articles/1500002838222

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Procedure to Handle Unexpected Trading Issue
https://www.sierrachart.com/index.php?page=doc/Trading.html#ProcedureToHandleUnexpectedTradingIssue


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We will make an announcement later today with what we plan to do to avoid this issue in the future. Short answer is we are close to releasing our our own direct CME order routing and we will make a priority to get this finished. We have to put TT behind us as quickly as possible.

And yes we know we are slow with getting this out, but the testing procedure through the CME was not an easy thing to go through and we have to go through it again because the first test was through their test environment and not certification. And we also have other priorities.

We have made a lot of major accomplishments with Sierra Chart in the last year none of which are very easy. We do work very very hard with getting things done.

We will do our best to get our direct CME routing out in about 60 days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-02-16 16:53:02