Support Board
Date/Time: Tue, 01 Jul 2025 17:10:53 +0000
Post From: I can't open order
| [2021-02-08 06:24:17] |
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For some reason post #6 was not responded to earlier. It may have been overlooked or was not clear for us at the time and not sure if there was a question there. . The price reached TP1 level and nothing happened. We are not sure exactly what you mean. But the Sierra Chart Order Routing Service does support server-side bracket orders. Most likely this option at the time was not on:Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) However, since your posting, we have forced on server side bracket and OCO orders when using the Sierra Chart Order Routing Service. And the Sierra Chart Order Routing service does support server-side bracket orders and CQG does not. Your orders are always much safer with the Sierra Chart Order Routing Service as compared to using CQG. The same yesterday,cant closed OCO trades with CancelAll. What happend with SC? This is certainly not the same. There is no way we could kknow what happened in your case without looking at the Trade Activity Log. You need to follow the instructions here precisely:Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis And also for the record you are using CQG now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-08 06:27:34
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