Login Page - Create Account

Support Board

Date/Time: Fri, 02 Jun 2023 22:31:43 +0000

Post From: Sierra Chart Does Not Recommend CQG (Various Reasons)

[2021-02-04 13:15:08]
Sierra Chart Engineering - Posts: 104368
Further confirmation why we do not recommend CQG:

First of all it is highly improper for the user to be saying what they are saying, and dumping all of this problem on us. This is just simply completely wrong. This is completely improper to be wasting our time on this stuff.

This really is wrong for anyone to be faulting us, for the issue they have. We have no control over how the CQG system behaves or how their account is configured by their broker. Although this is not even really a CQG specific issue. Although it is more likely to occur with CQG based upon what we know of the behavior of that system.

Sierra Chart gives you options to control things the way you want. And furthermore, by default things will work in such a way, which is going to be overall the best fit based upon the behavior of external services.

They are going out of their way, to wrongly a show that somehow Sierra Chart has some problem with flattening a position or somehow has a problem with indicators which is completely false in both cases. What is the purpose of all of this. This is just wasting our time. When we should be focusing our time, on our own direct CME and EUREX order routing. This is why, we work hard to provide a single unified solution to do things right.

The biggest waste of our time, is on CME market data policy. This is really just insane.

There are more compensation requests, regarding CQG than any other service. Probably Interactive Brokers is second. Also refer to:
Sierra Chart License Agreement: Explanation of No Liability
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-02-05 01:55:48