Support Board
Date/Time: Sat, 12 Jul 2025 02:15:46 +0000
Post From: Installer error, I believe caused by security software
| [2021-01-28 09:03:42] |
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Maybe our answer actually has not been correct. Maybe when we say disable or remove the security software after it has already removed or disabled a Sierra Chart file, and then install/update Sierra Chart again, this may not really help and you have to go through some specialized procedure according to the security software you are using to resolve this. But what that procedure is we do not really know. So this is the basic problem. How can we possibly help here? We simply cannot! So what can we conclude here. That the limited help we provided, may not even have been correct and the only thing we could have said is contact your security software provider to resolve the issue you have encountered with the particular Sierra Chart file (Sierra Chart Studies_64.dll) being removed or disabled, and then install Sierra Chart again once that issue is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-28 09:06:53
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