Login Page - Create Account

Support Board


Date/Time: Thu, 31 Oct 2024 23:10:31 +0000



Post From: Notice: London Data Server

[2020-11-10 03:10:03]
Sierra Chart Engineering - Posts: 104368
We want to post an issue that occurred with our London data server early Monday morning (2020-11-09).

It had gone down for several hours. What we discovered, is that the Internet connectivity was removed by the hosting service. This is a leased server in a London data center. The problem was that the payment for the server was late by one day and there was an automatic disconnection.

We have now set up automatic payments for this server.

We also want to say that all of our other servers, do not have a billing arrangement like this where they get terminated for a delayed payment. It is not normal for us to ever be behind on server payments, and if we ever were with our other servers, we would be contacted by the service providers related to those. In this case of the London data server was nothing more than a temporary oversight of the deadline, by one day.

Anyway, that server was brought back up within one minute after the payment was made. We do have full redundancy in place. So there was no practical impact, other than for two LMAX connections, the LMAX New Zealand trading and the LMAX demo trading connections. We are adding redundancy for those.

----

This server also is used for our TT based order routing service for those users who choose to use it. We did not see any impact related to that due to this outage.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-11-11 19:06:56