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Date/Time: Mon, 29 Apr 2024 10:41:58 +0000



Post From: v1076 VbP Text Coloring Issue

[2014-02-02 00:14:17]
Sierra Chart Engineering - Posts: 104368
We can read and respond in Russian. So your users can post here in Russian. Our main support engineer does know Russian. He can even participate in a webinar. So you may want to let them know.


Also this was not the pressure but personal impression of the support quality for the last months.
OK, in part this might be because we have been focusing a lot of effort on getting overdue development done. So for example if someone is asking for help with programming alert, we may not help or get behind on that.

We are going to be reviewing the additional request in the CTS account balance thread. We see that there is some request for combining several fields together. We can do that. We also realize that setting of the AvailableFundsForNewPositions field was not being done correctly and would cause it always be zero even if there was data from CTS. Although there may not have been any data from CTS anyway.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-02-02 00:15:35