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Direct MessagesDate/Time: Fri, 26 Apr 2024 10:58:01 +0000
Post From: Data Pausing After Detecting No Activity - Network Still Connected
| [2020-09-18 07:28:08] |
| Sierra_Chart Engineering - Posts: 14093 |
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Data undownloaded and the charts are frozen in time while price continues to move. Let us just focus on this one item for now.So you are seeing the chart bars not building but do you see the price box on the right side of the chart move? For the possible causes of that, they are listed on this page: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Usually it is for what is explained in 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Regarding the Message Log we see multiple lost connections to the trading server as well: Connection to the external service has been lost. | 2020-09-17 13:00:20.500 This disconnection is totally unrelated to market data.DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-09-17 13:00:20.500 DTC Client socket (2) | Closed. | 2020-09-17 13:00:20.500 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-09-17 13:00:20.673 DTC Client socket (0) | CloseSocket call. | 2020-09-17 13:00:20.674 SC Futures Order Routing/Data | Disconnected. | 2020-09-17 13:00:20.674 We do not see how this is a problem on the Sierra Chart side. All indications are this is network connectivity on your side. How is it that we can maintain solid connections literally on the other side of the world for market data to the Denali feed in the Aurora data center since September 17, 1 AM transferring close to 1 GB, with no abnormal disconnection. Just one intentional disconnect related authorization data. You are also connecting to the CME Aurora data center and we pay a fortune for the network connectivity and bandwidth there. You are exclusively using that connection. That is how we configured your account. And that is high-quality connectivity. Please spend the time and figure out what the issue is on your side. Something is definitely wrong. We really just have to draw the line here. You need to look for the solution on your side. We do not see how we can help. Other than regarding the quoted section at the beginning of this post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-18 09:47:46
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