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Date/Time: Fri, 29 Mar 2024 09:23:03 +0000



Post From: Data Pausing After Detecting No Activity - Network Still Connected

[2020-09-17 16:46:32]
User240019 - Posts: 112
You should not have to restart Sierra Chart or do anything. If the data feed is lost, Sierra Chart will reconnect if it is set to reconnect. Any problem outside of that, is unheard of and makes no technical sense.

Also refer to:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time

When you say things like this it's hard to understand your motivation. If it's unheard of, then why, when I've explained it to as happening twice in this support ticket, are you ignoring that fact? It happened againt this morning, it happened yesterday it happened the day before. It's how I knew there was a problem, I even screenshotted it. It's not unheard of. It appears you want to dispense easy answer to a problem that is obviously complex. It may make no technical sense - I can appreciate that, yet, here we are. All of the configurations you laid out are setup already and have been. So, your answer makes no sense in light of the current circumstances. I'm not sure if you find it helpful to be so direct and complimentary of your own findings, but I can do the same if that adds clarity to the discussion.

I agree, I should NOT have to restart Sierra, but as a 3 year long user who undertands software and networking more than most, I'm sure, I can tell you I don't create randome solutions to the symptoms I'm experiencing. I systematically work within the software. You'll remember, if you scroll up, that I tried to delete and re-download and I was getting super bizarre responses from the software, none of which actually worked, and that led me to other, less sophisticaed, but more effective means.

So, I'll ask again, if it makes no technical sense, how can we troubleshoot why it's happening?

Just so you realize that I'm not sparring with you, I've setup another computer on another network and am currently monitoring connectivity. I'm taking this seriously. Thank you for the other links, I'll look into them.