Support Board

Date/Time: Wed, 08 May 2024 03:28:44 +0000

Post From: Information: Denali Data Feed Lagging/Stopping Issues for Some Users

[2020-09-11 20:21:06] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post #15 claiming problems again today, you are noticing a slight delay not only with the Denali data feed, but our other feeds from our other services. Once again this is an Internet connectivity issue. 1 to 1.5 seconds delay at times is not serious. If you want to solve the problem you need to get a server somewhere preferably within the Chicago area and use a Remote Desktop connection to it. We can help you with that. Just start a new thread that you want assistance with a remote server to run Sierra Chart. This is why we have locked this thread because users are jumping onto any little problem and saying it is a problem with our data feed. Complete nonsense. If you have a problem with the public Internet, there are solutions to bypass it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-11 20:30:10