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Direct MessagesDate/Time: Fri, 03 May 2024 21:49:16 +0000
Post From: Information: Denali Data Feed Lagging/Stopping Issues for Some Users
| [2020-09-11 07:13:03] |
| User753428 - Posts: 158 |
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To say that you never have a problem with these services when it comes to lagging data or disconnects (which results in stopping data) or stopping data is nonsense.
If you put it that way, then sure. No feed is perfect and there will always be unforeseeable problems with any feed. The question is whether these problems happen too frequently enough to pose repetitive disruption. Once or twice a year, when there's breaking news and volume explodes in a single candle, I've experienced a 2-3 second delay with CQG. I've once experienced the CQG singapore feed server go down and had to reroute to the US feed server. With Rithmic I've never had any problems besides those related to your bridge program with Rithmic but that's irrelevant here. In all of these cases, 1) the cause was evident 2) it happened so infrequently or was an one-off event 3) they had nothing to do with my personal internet connection. The lag and freezing we've experienced with Denali is nothing like these cases: 1) cause isn't evident and you simply blame us for having poor internet 2) it happens daily or weekly, sometimes even multiple times a day 3) the manner in which the lag and freezing occurs is very clearly different than that experienced (if at all) with other data/trading services. how is it different? 1) delay -> catches up to recent price action via superspeed -> normalizes to streaming real-time data at 1x speed 2) it tends to occur right at cash market open consistently 3) there is no disconnection with the data/trade service (vs problems with CQG/Rithmic feed have usually resulted in disconnection). We have plenty of reports, overwhelmingly numerous, of issues like this, with these services as well.
You seem to think lag/freezing is common as well with other services like CQG/Rithmic but I can assure you that's b/c you're constantly responding to support requests. given the sheer number of CQG/Rithmic users, the % of actual lag/freezing experiences is much lower than you think. If you want absolute perfection, you do need a connection in close proximity.
That is true. What I should have said is "any kind of datafeed lag or freezing, within the tolerances acceptable to a discretionary futures daytrader." Most of us aren't trading 100% algorithmically through a co-located server next to the exchange. As discretionary retail traders, we just need a datafeed whose lag is marginally unnoticeable to the naked eye. SierraChart is extremely proud of their work and for good reason. But for that same reason, you guys are frequently too defensive. Look at my old posts bringing up these problems in March/May. I remember very clearly of other posts posting similar issues with the Denali Feed back around when I posted them. But back then, you made it a point to express that it was OUR fault, our internet's fault. Well, fast forward 3-5 months now, there are clearly more and more people experiencing the same exact problem. Are you going to continue doubling down and blaming users for having bad internet or are you going to do something about it? |