Login Page - Create Account

Support Board


Date/Time: Fri, 04 Jul 2025 01:15:09 +0000



Post From: CUSTOM SYMBOLS UPDATE on initial intraday chart opening but not the enxt day

[2020-08-10 18:43:16]
User220914 - Posts: 239
is anyone going to address this issue? i started writing about this and asking about this almost 2 months ago.
if this is something on my end then it would be great to figure out what the issue is so I can utilize what
Sierra Chart was built to do.

AGAIN sometimes custom charts update and sometimes they do not.

here are the error messages associated with the charts not building for custom symbols
DOWNLOAD FAIL
ERROR DOWNLOAIDNG HISTORICAL INTRADAY CHART
(CHART SYMBOLS)
CALCULATION TASK FAILED. FAILED
TO READ FROM THE INPIT FILE (SYMBOL)
ERROR READING RECORDS FROM THE FILE
SCID FILE LISTED FROM DATA FILE

oddly this same custom symbol opens just fine when it is done righ tnow i.e. open intraday chart for a found symbol.
is something wrong with the way this is set up in sierra or is something wrong on my end with data files possibly?

also got this error FOR A CUSTOM SYMBOL NEXT DAY
DOWNLOAD FAILED
ERROR DOWNLOADING HISTORICAL INTRADAY
DATA FOR (SYMBOL)
THIS IS NOT A VALID FORMULA SYMBOL.

however it is a valid symbol that i can pull up an intraday chart very easily with the find symbol and then open intraday chart.
i love sierra chart it is wonderful but i get frustrated when it takes weeks to try and figure out an issue.
thanks in advance

MOST LIKELY it is on my end i know but i need a place to start