Support Board

Date/Time: Thu, 25 Apr 2024 02:16:42 +0000

Post From: Delta difference vs IQFeed on Eurex FGBL - RT data feed

[2014-01-24 09:21:10] Link To Thread - Link To Post [Go To First Post]
corbeste - Posts: 74
We are not talking about a minor issue or downtime - we are talking about an issue that makes the product effectively useless for short-term trading. If you provide a product that does not work as expected (or claimed), then you should expect to lose money and offer refunds. This is capitalism - you took a risk (by not testing the feed adequately before release) and now you have a annoyed customer - it is NOT my responsibility to test your feed, nor to guarantee that you receive return on your investment. I am not asking for a refund because I dont like the product, I am asking for a refund because the product is clearly not what was advertised. A high quality data feed should not have issues with bid/ask volume. Its a bug, plain and simple, and a obvious one that should have been detected in testing before release.