Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 17:10:41 +0000
Post From: Sierra Chart Data Feeds Start of Week Intermittent Market Depth Issue
| [2020-06-21 23:56:51] |
| |
|
We finally have some useful logging related to this. Still is not clear why it happens but we have done some code review, and there are some changes that we will be making which may have a chance of clearing it up. If these do not resolve the problem, we will determine what still needs to be done to resolve it. There are just so many elements involved with market depth data going all the way down to the exchange feed and the initial snapshot data and a lot of events and the sequence of those events which occur feed startup Sunday evening which makes this very complex. This is really only an educated guess, and has no confirmation but it might be related to implied market depth data. In any case, users are not going to be affected by the problem anymore because the correction code we had added, is automatically correcting this condition and we also have the ability to instantly be aware of when there is a problem and take the appropriate steps to clear it before users notice any issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-22 01:16:50
|