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Direct MessagesDate/Time: Fri, 26 Apr 2024 14:36:19 +0000
Post From: Multiple Computer Logins Not Connecting
| [2020-03-27 17:28:04] |
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This is hardly an explanation but just a statement of fact of a new policy Yes it is a very correct explanation. And it is not our policy. It is of the exchanges. We are just ensuring proper compliance.In post #3 you state that the issue of not getting data to a sub instance on a different computer has nothing to do with Sierra Chart(!) but rather is an issue with CQG. Yes that is correct. Based upon what you said it our understanding of it would be due to a limitation on the CQG side. But we would have to see the Message Log at the time to confirm. You said:I often forget to log out of the home office and when I attempt to log into the laptop it gives the yellow "waiting to connect" this is because I am logged in still on my home office. I
Also the disallowing of a market data request from a remote IP in the DTC server in Sierra Chart, is not going to cause a connection failure to the DTC server. So the problem you experienced in the first post could not have been from this reason. That is a basic fact. I spoke with the director of API support who assured me that there is no issue with any data restrictions coming from them and data should be flowing to my remote sub instance. You cannot trust anything CQG tells you. When an end user is asking CQG questions, there is no assurance of any accuracy at all. Every time someone tells us something like this, the information they get from CQG is always wrong.To be clear, a sub instance on a 2nd computer is no longer going to be supported by Sierra Chart? Yes this is supported. But the exchanges require you to pay a second set of exchange fees. We are going to offer that option as soon as possible with our Denali Exchange Data Feed. That will be the cheapest way to get the data rather than through CQG.in contradiction to your stating there are no restrictions from the exchange is the real question. We never said this.There are no contradictions at all from our side. The misunderstanding is on your side. What we tell you here is correct and based upon the information we get. That is abundantly clear to anyone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-27 18:13:07
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