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Direct MessagesDate/Time: Tue, 07 May 2024 11:36:35 +0000
Post From: Glitch with SC Order Routing Service
| [2020-03-25 09:59:42] |
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There was an order ID mapping issue on the client side,, within Sierra Chart, resulting in this problem. At this point we do not know why it has happened and we have not seen this before. We are still researching the problem. Are you running any custom studies? The other question is were you trading from a sub Instance of Sierra Chart? The log file you provided us, was that from the main instance of Sierra Chart? We are going to need to get additional log files from you. We will need the Trade Activity Log files for the last 7 days for the trade account. Update: We do not need anything further right now. We think we know what has gone wrong. We need more time to look into this and develop a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-25 10:14:31
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