Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 03:50:21 +0000

How to Post a Message for Support

Post From: missing candles

[2020-03-17 21:15:49]
[Go To First Post]
User459170 - Posts: 262
"We still need to look into that exception issue. "

I am unable to recreate the problem. I tried adding the Countdown Timer again, but didnt get that error message.

I have had to download twice though. The first download gave me the gap, the second download fixed it.
I repeated again, the same, the first download gave me the gap still and the second download fixed it. Will post the second log in another post.

Software version: 2065 64-bit | 2020-03-17 14:09:17.991
Usage end date: 2020-04-12 | 2020-03-17 14:09:17.991
Enabled for: Sierra Chart Historical Data Service. | 2020-03-17 14:09:17.991
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-17 14:09:17.991
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-17 14:09:17.991
Current selected Data/Trading service: CQG WebAPI | 2020-03-17 14:09:17.991
Custom symbol settings values: enabled | 2020-03-17 14:09:18.012
Chart Update Interval: 500 | 2020-03-17 14:09:18.012
Intraday Data Storage Time Unit: 1 | 2020-03-17 14:09:18.012
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-17 14:09:18.012
2020-03-17 14:09:18 Local computer time | 2020-03-17 14:09:18.012
2020-03-17 21:09:18 Local computer time in UTC | 2020-03-17 14:09:18.012
2020-03-17 14:09:18 Local computer time in SC Time Zone | 2020-03-17 14:09:18.012
2020-03-17 19:12:45 Server time in UTC | 2020-03-17 14:09:18.012
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-03-17 14:09:18.012
Program path: C:\SierraChart\ | 2020-03-17 14:09:18.012
Data Files path: C:\SierraChart\Data\ | 2020-03-17 14:09:18.012
OS Version Number: 10.0 | 2020-03-17 14:09:18.013
Locale Setting: C | 2020-03-17 14:09:18.013
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-17 14:09:18.013

Using SC exchange feed2. Symbol: F.US.MYM?## | 2020-03-17 14:09:31.298
Added historical Intraday data request for F.US.MYMH20 to the queue. | 2020-03-17 14:09:31.298
Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. | 2020-03-17 14:09:31.298
Triggering next historical data download in queue. | 2020-03-17 14:09:31.298
Reloading all charts with filename: F.US.MYMH20.scid | 2020-03-17 14:09:31.298
HD Request # 20 | Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg | 2020-03-17 14:09:31.298
HD Request # 20 | Download start date-time: 2019-09-13 14:09:31.000 | 2020-03-17 14:09:31.301
HD Request # 20 | Using server: ds4.sierracharts.com port 10149 | 2020-03-17 14:09:31.301
Socket (2) | Creating socket. | 2020-03-17 14:09:31.301
Socket (2) | Connecting to IP: 192.81.56.146. | 2020-03-17 14:09:31.301
Using SC exchange feed2. Symbol: F.US.MYM?## | 2020-03-17 14:09:31.335
F.US.MYMH20 5 Min #1 | Reloading chart. | 2020-03-17 14:09:31.336
F.US.MYMH20 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid | 2020-03-17 14:09:31.345
HD Request # 20 | Setting DTC encoding to Binary VLS | 2020-03-17 14:09:31.436
HD Request # 20 | Sending historical data logon request message. | 2020-03-17 14:09:31.436
HD Request # 20 | Requesting Intraday data. Start date-time: 2019-09-13 14:09:31. Record interval: 1. Symbol: F.US.MYMH20 | 2020-03-17 14:09:31.995
HD Request # 20 | Decompressing data. | 2020-03-17 14:09:32.062
HD Request # 20 | Receiving Intraday data for F.US.MYMH20 starting at 2019-10-02 00:12:59 | 2020-03-17 14:09:32.289
HD Request # 20 | Timestamp of first Intraday data file record written: 2019-10-02 00:12:59 | 2020-03-17 14:09:32.529
Socket (2) | CloseSocket call. | 2020-03-17 14:09:41.841
Historical data download thread signaled to stop. | 2020-03-17 14:09:41.841
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 14:09:41.841
HD Request # 20 | Received 1318573 records from 2019-10-02 00:12:59.000 to 2020-03-17 13:59:52.000 (167.6 days) and wrote 1318573 records for F.US.MYMH20 | 2020-03-17 14:09:41.842
HD Request # 20 | Completion time: 10s | 2020-03-17 14:09:41.844
HD Request # 20 | Intraday data download complete for F.US.MYMH20. Unique request ID: 20 | 2020-03-17 14:09:41.844
Removing historical data download ID 20. | 2020-03-17 14:09:41.844
Real-time Intraday chart data file updates started for F.US.MYMH20 | 2020-03-17 14:09:41.844
Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid | 2020-03-17 14:09:41.845
Intraday chart data file opened for F.US.MYMH20 | 2020-03-17 14:09:41.845
HD Request # 20 | Enabling Intraday chart updating for symbol. | 2020-03-17 14:09:41.845

Triggering next historical data download in queue. | 2020-03-17 14:09:41.845
Socket (2) | Socket gracefully closed by remote side. | 2020-03-17 14:09:41.918
Socket (2) | Closed. | 2020-03-17 14:09:41.918
Using SC exchange feed2. Symbol: F.US.MYM?## | 2020-03-17 14:10:00.269
Added historical Intraday data request for F.US.MYMH20 to the queue. | 2020-03-17 14:10:00.269
Intraday data recording state for symbol F.US.MYMH20 is set to download 'Pending'. | 2020-03-17 14:10:00.269
Triggering next historical data download in queue. | 2020-03-17 14:10:00.269
Reloading all charts with filename: F.US.MYMH20.scid | 2020-03-17 14:10:00.269
HD Request # 21 | Downloading Intraday chart data for F.US.MYMH20 to the file F.US.MYMH20.scid. Service: cqg | 2020-03-17 14:10:00.269
HD Request # 21 | Download start date-time: 2019-09-13 14:10:00.000 | 2020-03-17 14:10:00.271
HD Request # 21 | Using server: ds3.sierracharts.com port 10150 | 2020-03-17 14:10:00.271
Socket (2) | Creating socket. | 2020-03-17 14:10:00.271
Socket (2) | Connecting to IP: 65.182.172.42. | 2020-03-17 14:10:00.271
Using SC exchange feed2. Symbol: F.US.MYM?## | 2020-03-17 14:10:00.321
F.US.MYMH20 5 Min #1 | Reloading chart. | 2020-03-17 14:10:00.322
F.US.MYMH20 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MYMH20.scid | 2020-03-17 14:10:00.336
HD Request # 21 | Setting DTC encoding to Binary VLS | 2020-03-17 14:10:00.445
HD Request # 21 | Sending historical data logon request message. | 2020-03-17 14:10:00.445
HD Request # 21 | Requesting Intraday data. Start date-time: 2019-09-13 14:10:00. Record interval: 1. Symbol: F.US.MYMH20 | 2020-03-17 14:10:00.499
HD Request # 21 | Decompressing data. | 2020-03-17 14:10:00.553
HD Request # 21 | Receiving Intraday data for F.US.MYMH20 starting at 2019-09-18 06:36:01 | 2020-03-17 14:10:00.840
HD Request # 21 | Timestamp of first Intraday data file record written: 2019-09-18 06:36:01 | 2020-03-17 14:10:01.805
Socket (2) | CloseSocket call. | 2020-03-17 14:10:44.992
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-17 14:10:44.993
Historical data download thread signaled to stop. | 2020-03-17 14:10:44.993
HD Request # 21 | Received 1350558 records from 2019-09-18 06:36:01.000 to 2020-03-17 13:59:52.000 (181.3 days) and wrote 1350558 records for F.US.MYMH20 | 2020-03-17 14:10:44.993
HD Request # 21 | Completion time: 44s | 2020-03-17 14:10:44.994
HD Request # 21 | Intraday data download complete for F.US.MYMH20. Unique request ID: 21 | 2020-03-17 14:10:44.994
Removing historical data download ID 21. | 2020-03-17 14:10:44.994
Real-time Intraday chart data file updates started for F.US.MYMH20 | 2020-03-17 14:10:44.994
Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMH20.scid | 2020-03-17 14:10:44.995
Intraday chart data file opened for F.US.MYMH20 | 2020-03-17 14:10:44.995
HD Request # 21 | Enabling Intraday chart updating for symbol. | 2020-03-17 14:10:44.995

Triggering next historical data download in queue. | 2020-03-17 14:10:44.995
Socket (2) | Socket gracefully closed by remote side. | 2020-03-17 14:10:45.053
Socket (2) | Closed. | 2020-03-17 14:10:45.053
Date Time Of Last Edit: 2020-03-17 21:21:02