Support Board

Date/Time: Wed, 01 May 2024 16:57:55 +0000

Post From: not getting connected

[2020-03-14 21:28:49] Link To Thread - Link To Post [Go To First Post]
User646026 - Posts: 14
Oh K.. I'll give you the benefit of the doubt on that. It very well might be that the access I had was while I was paying you for my SC platform. (I know for sure I was paying AMP for Rithmic - but that's here nor there) So, I've logged into my "Account Control" page with my existing AC.... SC account, and gone ahead and signed the exchange and non-professional forms. I've also secured and paid for the platform and data I want. All the lines in the account support page are green (no todo's) :) ... But, upon logging in with this account and password (both of which are still current, and working) I'm getting a "trade account not assigned" error. This begs the question - Do I have to establish a new SC account to get all this to work? I'm admitting that the Direct Account - Sierra Charts page is a bit intimidating. There is some good news - the Topstep server connects with this configuration - yay! regards and thanks for your patience. Date Time Of Last Edit: 2020-03-14 21:31:59