Support Board
Date/Time: Mon, 07 Jul 2025 03:25:00 +0000
Post From: URGENT - Loss Connectivity - cannot trade
| [2020-03-04 03:31:29] |
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User called. They lost connection to CQG for 15 minutes. We recommending the Sierra Chart order routing service because there are multiple servers available that can be used. If there is a problem connecting to one Sierra Chart automatically connects to two available backups. Also the log above does reveal the connection problem you had to CQG. This is one of the examples: CQG WebSocket | Opening WebSocket. | 2020-03-03 11:24:17.568
So the CQG websocket server just was not responsive after Sierra Chart send the handshake and then the CQG server closed the connection.
CQG WebSocket | Sending WebSocket handshake. | 2020-03-03 11:24:17.568 CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2020-03-03 11:24:24.871 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 03:35:10
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